ISO 20000 ITIL Lead Implementation Course – Al-Nafi


ISO 20000 ITIL Lead Implementation Course

The ISO 20000 standard is a stepping stone for organizations who would like to maintain a robust IT Service Management. All the key areas as the relates to service management system (SMS), Design and transition of new or changed service, service delivery, resolution, control and relationship will be covered in detail along with its underlying areas. Read More

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Course Description

A case study approach will be implemented where Nafi members have to walk through a detailed implementation as to how to implement ISO 20000 in terms of its certification by an authorized certification authority like BSI or ANSI.

This intensive course will enable our Nafi members to develop the expertise so that they can support an organization in implementing and managing a Service Management System (SMS) as specified in ISO/IEC 20000.

Career Path

The career path after this course can be working as:

  • IT security-related practitioners
  • IT auditors
  • Consultants working at Big 4 firms
  • Information Security Managers
  • Information security specialists

Target Audience

The course is intended for anyone who would like to understand the process of how to implement ISO 20000 standard along with other key facets of the ISO standards. Nafi members will have an opportunity to enhance their understanding and improve their knowledgebase and acquire hands-on skills in terms of getting an organization ISO 20000 certified.

Course Delivery Mode

The training will be delivered online via our portal, which is designed to cater 50 Million Nafi members. The portal has all the key features like:

  • Watching and tracking videos
  • Progress monitoring,
  • Attempting quizzes,
  • Submitting assignments,
  • Asking questions from the teachers and mentors,