1. Purpose, Scope, and Users

This policy is designed to ensure that you, as a student of Al Nafi International College studying EduQual diplomas via online and distance learning, understand the processes and conditions for transferring between diploma levels and accessing your course materials and assessments. It supports a smooth academic progression while ensuring compliance with Al Nafi’s quality standards and international accreditation requirements. This document also governs your rights and responsibilities regarding course access duration, assessment timelines, and retake procedures.

2. Transfer Policy

2.1.  Transfer from EduQual Level 3 to Level 4

If you are currently studying an EduQual Level 3 diploma, you may transfer to any EduQual Level 4 diploma by purchasing the corresponding Certificate for the Level 4 diploma course you wish to join, as listed on our website.
Example: If you are studying the Diploma in Cloud Cyber Security (Level 3), you can transfer to the Diploma in DevOps and Cloud Advancement by purchasing the Certificate of DevOps.

2.2.  Transfer from EduQual Level 4 to Level 5

A.  Learners in Diploma in DevOps and Cloud Advancement (Level 4) must purchase the course named additional hands-on labs of DevSysOps and Certificate in SysOps  to transfer to Diploma in DevSysOps Engineering.
 

B.  Learners in Diploma in SysOps and Cloud Advancement (Level 4) must purchase the course named additional hands-on labs of DevSysOps & Certificate in DevOps to transfer to Diploma in DevSysOps Engineering.
 

C.  Learners in the combined DevOps and SysOps track must purchase the course named additional hands-on labs of DevSysOps to transfer to Diploma in DevSysOps Engineering (Level 5).

2.3.  Transfer from EduQual Level 3 or 4 to Level 6

A.  To transfer to the Diploma in Artificial Intelligence Operations (Level 6), learners who are enrolled in the Diploma in Cloud Cyber Security (Level 3) must purchase separate courses namely Certificate in DevOps, Certificate in SysOps, Certificate in Artificial Intelligence, additional labs of DevSysOps and additional hands on labs of AIOps.
 

B. To transfer to the Diploma in Artificial Intelligence Operations (Level 6), learners who are enrolled in the Diploma in DevOps and Cloud Advancement (Level 4) must purchase separate courses namely Certificate in SysOps, Certificate in Artificial Intelligence, additional labs of DevSysOps and additional hands on labs of AIOps.
 

C.  To transfer to the Diploma in Artificial Intelligence Operations (Level 6), learners who are enrolled in the Diploma in SysOps and Cloud Advancement (Level 4) must purchase separate courses namely Certificate in DevOps, Certificate in Artificial Intelligence, additional labs of DevSysOps and additional hands on labs of AIOps.

D. To transfer to the Diploma in Artificial Intelligence Operations (Level 6), learners who are enrolled in the Diploma in Artificial Intelligence Advancement (Level 4) must purchase separate courses namely Certificate in DevOps, Certificate in SysOps, additional labs of DevSysOps and additional hands on labs of AIOps.

E.  Learners who have completed the three certificates namely DevOps, SysOps, and Artificial Intelligence will need to purchase the both courses namely additional hands-on labs of DevSysOps and AIOps to be transferred to Level 6 diploma.
 

2.4.  Transfer from EduQual Level 5 to Level 6

If a student is studying Diploma in DevSysOps Engineering (Level 5), the student can transfer to Diploma in Artificial Intelligence Operations (Level 6) by purchasing the course named additional hands-on labs of AIOPS as listed on the website.

3. Course Access Policy

3.1.  Access Duration

1. For all EduQual diplomas, except Level 5 & 6, your access to course content, including all MCQ assessments, is limited to 12 months from the date of enrollment.
2. For Level 5 diploma, paying the full fee provides unlimited access for 15 months.
3. For Level 6 diploma, paying the full fee provides unlimited access for 18 months.
4. In addition to the annual payment plan, students who choose monthly, quarterly, or half-yearly payment options will receive their course content through a defined drip schedule, meaning content will be gradually unlocked in alignment with their payment timeline. 

Upon completing the 12th monthly payment:

• Level 5 Diploma students will receive an additional 3 months of access, totaling 15 months.

• Level 6 Diploma students will receive an additional 6 months of access, totaling 18 months. 

5. The course content will be made available to students in alignment with the terms of their chosen payment plan, ensuring that each student has access to the appropriate materials as they complete their payments.

3.2.  New Course Content

Any new courses added to a diploma program during your access period will be made available to you if listed on the website or course contents page.

1. Early Access to New Courses: Occasionally, new courses may be released ahead of schedule or as part of a pilot program, allowing some students to access content before it is officially listed.
2. Changes in Course Content: If significant updates or improvements are made to existing courses during your access period, these updated materials will also be made available at no extra cost.
3. Course Removal or Replacement: In rare cases, a course might be removed or replaced due to curriculum changes. If this happens, students will be provided with equivalent or alternative courses.
4. Technical or Administrative Delays: If there are unforeseen technical or administrative delays in adding new courses during your access period, Al Nafi will communicate updated timelines promptly. If your access expires before the courses become available, Al Nafi will provide 1 month of free access to cover the delay.

3.3.  Expired Access and Renewal

1. If your 12-month access expires but you wish to study newly added courses, you may renew access by selecting and paying for any available payment plan.
2. Students paying monthly after the initial 12 months will receive full course access for the duration of their monthly payments.
    

4. Diploma Registration Fee Guidelines

1. All students, regardless of their selected payment plan, must pay the Diploma Registration Fee (EduQual Learner Registration Fee), which is £250, within one month of paying their course fee.
2. Timely payment ensures that your official registration date with EduQual reflects the actual start of your studies.
3. If the registration fee is not paid within the required time, EduQual will record the registration date as the date the fee was paid, not the date you started the course.
4. Students who have not yet paid the Diploma Registration Fee are strongly advised to make the payment as soon as possible to avoid any discrepancies in diploma certification.

5. Diploma Registration Fee (EduQual Learner Registration Fee) Validity

1. The Diploma Registration Fee is tied strictly to the diploma plan subscription.
   • Level 3 Diploma: Exam access is available for 12 months from the date of enrollment.
   • Level 4 Diploma: Exam access is available for 12 months from the date of enrollment.
   • Level 5 Diploma: Exam access is available for 15 months from the date of enrollment.
   • Level 6 Diploma: Exam access is available for 18 months from the date of enrollment.

Important Notes

Exam access is granted only after full payment of the EduQual Learners registration fee/ Exam fee.

2. If any course access is suspended due to non-payment, the exam access timeline will not be extended. Learners must renew their diploma subscription, subject to applicable terms, to complete their exams.
3. If a student fails the exam(s), they will need to pay the Diploma Registration Fee of 100 GBP to retake the exam(s).

6. Refund of Payments

All payments made to Al Nafi International College for course fees, certificates, transfers, assessments, and any other services are non-refundable. Once a payment is processed and confirmed, it cannot be reversed or refunded under any circumstances.

Students are advised to carefully review all course and payment details before making any payments. This policy helps us maintain the quality and continuity of our educational services.

If you have any questions or concerns about payments or your enrollment, please contact the support team before making any payment.

7. Assessment Access and Completion Policy

7.1. Multiple Choice Question (MCQ) Assessments

1. You will have access to MCQ assessments for 12 months from your payment date of the specific exam of the diploma program.

2. You may attempt MCQ assessments multiple times within this period. Your final grade will be based on the average of your passing scores.

3. If you do not complete MCQ assessments within this 12-month window, your access will be suspended until you renew your course access as per the renewal policy.

7.2. Oral Presentation Examination

1. After receiving your oral presentation topic, students are required to complete their oral presentation examination within 3 months. They are given 6 weeks of preparation time when the topic is assigned to them.

2. The oral exam topic will be assigned to the student with a clear deadline for submission of the presentation. If the student fails to submit the oral presentation within 3 months, the assigned topic will be revoked. Prior to revocation, the student will receive timely reminders to submit the presentation.

3. Failure to submit the oral presentation within the given timeframe may result in suspension of access to the oral examination until course access is renewed or an extension is granted.

7.3. Assessment Retakes

If you fail either the MCQ or oral presentation exams, you may be eligible for retakes subject to approval from the Academic Panel. Any fees or conditions for retakes will be clearly communicated before reassessment. Specifically, a reassessment fee of £100 GBP applies if you fail only the oral presentation. However, if you fail both the MCQ assessment and the oral presentation, you will be required to pay the full exam fee again

7.4. Extension Requests

1. If exceptional circumstances prevent you from completing assessments on time, you may submit a formal extension request with supporting documentation (e.g., medical certificates) at least 7 days before the deadline.

2. Extension approval is at the discretion of Al Nafi Senior Management and will be communicated promptly.

7.5. Consequences of Expired Assessment Access

1. If you fail to complete assessments within the specified periods without approved extensions, assessment access will be suspended.

2. You may regain access by renewing your course or assessment access according to Al Nafi’s payment plans available.

7.6. Technical Support

Al Nafi provides support to assist you in accessing assessments and scheduling oral presentations. For any technical issues, please contact Al Nafi Support promptly via live chat or support email.

7.7. Communication and Notifications

You will receive timely reminders regarding MCQ assessment access expiration and oral presentation deadlines via email and the student portal.

7.8. Academic Integrity

All assessments must be completed by Al Nafi’s Academic Integrity Policy. Violations may lead to disciplinary action.

7.9. Special Considerations

Students with approved special considerations, such as health conditions, Personal or Family Emergencies, disabilities, learning differences, or Technology Issues, may be eligible for deadline extensions or access period adjustments. Contact Al Nafi Support at [email protected] to discuss your situation.

7.10. Appeals Process:

If you believe your assessment access or deadlines have been unfairly restricted, you may file an appeal following Al Nafi’s Appeals Policy with supporting evidence for review.

8. Governance and Compliance Statement

1. Al Nafi International College is committed to maintaining the highest standards of academic integrity, operational excellence, and regulatory compliance. This policy is established to provide clear guidance on [policy subject] and to define roles, responsibilities, and procedures necessary for effective implementation.

2. All stakeholders, including staff, students, and management, are required to adhere strictly to this policy. Non-compliance will be addressed promptly and may result in disciplinary action as per the college’s code of conduct.

3. The Academic Operations Center is responsible for overseeing the enforcement of this policy, ensuring regular reviews, and facilitating necessary training to uphold institutional standards.

4. This policy will be reviewed at least annually or more frequently in response to legislative changes, accreditation requirements, or operational needs. Al Nafi International College reserves the right to update, amend, or revise this policy at any time to ensure continued relevance and compliance with evolving standards and best practices.

5. Documentation and records related to this policy will be securely maintained in accordance with data protection laws and institutional record-keeping protocols.

6. Any concerns or disputes arising from the application of this policy can be escalated through the official appeals process, ensuring fairness and transparency.

7. This document supports the college’s commitment to quality education, continuous improvement, and compliance with all relevant legal and accreditation frameworks.